Shipping & Returns
We currently offer free shipping over $100 for Australian customers only however we do ship to NZ, UK & US.
Please take care in your selection and ensure you check out our size guide before purchasing.
Can I get a refund on my order?
You can return your order within 7 business days of delivery if the items are unworn and in a sellable condition still in the original packaging.
What can I not return?
Unfortunately due to hygiene reasons we cannot accept underwear to be exchanged or refunded.
What is the process?
Once we have received your order back and it has been checked and approved for a refund we will initiate the refund process within 2-3 business days. Shipping cost is non refundable.
Manufacturing faults
Sometimes (very rarely) we don't get it right. If you are finding a manufacturing fault with your order please contact us within 7 days of delivery with photos and a description of the faults or defects.
Our team ensures quality checks are done and orders are carefully packed before shipping. We aim to provide our customers with product of the highest standard and quality but if you need to contact us regarding your order please contact us at hey@darksideofthemoon.com.au and we will be happy to help.
Please note that we cannot offer returns on worn garments or underwear under any circumstances.